Refund and Cancellation
Our focus is complete customer satisfaction. In the event, that you are displeased with the products delivered due to a damaged product or wrong product, we will return the product or refund back the money, provided the reasons are genuine and proven after investigation.
Customers should have an unpacking video in case of a refund after delivery.
In case of dissatisfaction with our services, clients have the liberty to cancel their orders before order shipment/product purchase and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
To cancel an order, you must submit the cancellation request before 11 AM on the next working day after placing the order, as we process and check orders at 11 AM each working day. We usually ship products within two business days of receiving the order. Once an order is purchased/shipped, it cannot be canceled.
For Cancellations please get in touch with us via the Contact Us link available on this website.
Refund Policy
Case 1: In case of stock unavailability, you will receive a refund on the same day the books were scheduled to be shipped.
Case 2: However, If there is a change of order made through unofficial or informal channels, a refund will be processed on the same or the next working day you receive the books, as it will undergo one manual scrutiny through the discussion. Case 2 supersedes Case 1 and Case 3.
Case 3: However, in the case of any manufacturing defect/printing defect/delivery defect refund can be initiated up to 1 day from the date of receipt of shipment. To get a refund please keep the parcel including the bill and inform us and We will initiate a reverse pickup. The refund will be processed as soon as the delivery person collects the damaged book from you.
Refunds will be issued via the original payment method (unless explicitly told about Wallet Refund), and it may take 3-5 working days to reflect in your account, depending on your payment provider’s policies.
Please note: We may not entertain any communication except through the provided email or mobile number.